System Admin Assistant

Key Responsibilities:

• Assist in the installation, configuration, and maintenance of servers, networks, and software applications.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Support users with hardware and software inquiries, providing timely and effective solutions.
• Maintain documentation of system configurations, processes, and procedures.
• Collaborate with the IT team to implement security measures and perform regular backups.
• Participate in system upgrades and migration projects.
• Assist in managing user accounts and permissions in Active Directory and other systems.
• Provide training and support to end-users on various IT tools and applications.
• Stay updated on industry best practices and emerging technologies.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Minimum of 3 years of relevant work experience in system administration or IT support.
• Proficient in Windows and Linux operating systems.
• Experience with network protocols, firewalls, and VPNs.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Knowledge of backup and recovery solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Job Specification (JS) for System Admin Assistant

Personal Attributes:

• Detail-oriented and organized.
• Ability to work independently and in a team environment.
• Strong customer service orientation.
• Proactive and self-motivated.

Technical Skills:

• Proficient in system administration tools and software (e.g., Active Directory, Office 365).
• Knowledge of scripting languages (e.g., PowerShell, Bash) is a plus.
• Familiarity with monitoring tools (e.g., Nagios, Zabbix).
• Understanding of cybersecurity principles and practices.

Experience:

• 3+ years of hands-on experience in a system administration or IT support role.
• Proven experience in troubleshooting and resolving hardware and software issues.

Work Environment:

• Office-based role with potential on-call responsibilities.
• May require occasional overtime or weekend work during major system upgrades.

Career Path:

• Opportunities for advancement to System Administrator or IT Support Manager roles based on performance and continued education.